The Company Culture

About Us – Who is Paul?

PAUL Heat Recovery is a Scottish company (Sustainable Homes Scotland Ltd), established in 2007.

As former representative for the German MVHR company ‘PAUL Heat Recovery’, we adopted their name, identifying with their ethos and their cutting edge technology.

PAUL Heat Recovery is an employee owned company.

In 2019 we formed a sister company PAUL Ventilation Services Ltd, which specializes on maintenance services and commissioning of MVHR systems.

We recognise that the culture of a company is formed by its staff and to a great extent by the way the directors operate. Whilst the general trend in business is based on a profit-driven focus, we want to stand out by a different set of values. Our company culture is based on the following principles:

We strive to excel in:
• the way we care for the team,
• in our business practice,
• product and specification knowledge,
• quality of materials,
• the way we serve our customers.

It also means that we behave towards staff and customers as we would like to be treated:
• Dealing honestly and
• treating people with courtesy,
• creating a positive and supportive work environment,
• adhering to best practice and legal boundaries,
• not taking advantage of others and
• not allowing to be taken advantage of by others.

The way we treat others will eventually come back towards us.
We acknowledge that the adherence to our good company culture has brought us to the forefront of our industry.

• 2007: We organised the First Scottish Zero Carbon Housing Conference in Edinburgh to promote the highly efficient building methodology of Passivhaus in Scotland.
• 2008: We started to disseminate our knowledge on Passivhaus and ventilation in our industry through seminars and CPDs. We don’t want to hedge in our experience and knowledge like others do.
• 2008: Close co-operation with pioneering company PAUL in Germany, in order to learn from the best in their field.
• 2010: First publishing of our webpage with lots of information on domestic ventilation.
• 2012: Our new web shop offers massively discounted filters, in order to make MVHR systems a viable long-term strategy for customers. We don’t want to exploit our customers with over-priced consumables, like others do.
• 2017: Start of co-operation with Fife Council on offering employment and a career path for long-term unemployed and young people.
• 2018: We became an approved BPEC training centre, in order to offer voluntary training for professionals.
• 2019: Forming of the maintenance service company PAUL Ventilation Services, in order to offer reasonably priced maintenance services to our customers (27.06.2019).
• 2021: Transition of the company to employee ownership via an EO Trust. We want to share our profit with our employees.
• 2022: Introduction of a private health insurance for our employees.
• 2023: Getting tied in with a Health & Safety Advisor, in order to learn and perfect our H&S arrangements.
• 2025: We have been awared “Best MVHR Solutions Company in Scotland”
• Ongoing work: We have always supported charities with some of our profit, e.g. Scottish food banks.

We have had a successful history of co-operation with the Fife Job Contract Team in identifying young trainees that are eager to be trained up.

Some of those who came through the Job Contract Scheme have risen to the challenge, were pro-active and were able to take on more responsibilites over time. We are looking for yopeople with the right attitude and willingness to learn and work diligently.